Improve ITIL adoption while reducing training and support costs
Introducing ITSM Performance Support
Symptoms of a failure to integrated People, Process and Technology?
- ITIL process documentation that sits on a shelf and is out of date as soon as it’s printed.
- ITSM tool configurations that are out of step with process documentation after the first change
- User training sessions that focus on how to use the tool rather than how to follow the process.
- Confused users that revert to old behaviors and practices.
- An inability to determine an individual’s comprehension and understand on the new practices.
More Information
Request a Demonstration
Request a demonstration of ITSM Performance Support.
What is ITSM Performance Support?
The Keystone ITSM Performance Support service is an On Demand service that addresses the disconnect that too often occurs on IT Service Management projects between, Process, Tools and the People that are expected to use them.
Based on the Panviva (www.panviva.com) SupportPoint Electronic Performance Support System (EPSS), the service provides a centralised, auditable mechanism to author and publish (ITIL) support processes, policies, and task-oriented procedures.
An electronic performance support system delivers targeted, actionable information about an organisation's systems, processes, policies, and tasks. The systems context sensitivity with a screen provides employees access to the most relevant online documentation for the job at hand.
Improving ITSM Adoption
Having a performance support system means that training sessions no longer need to teach all the details of how to use the system or implement the process. If you’re looking for a better way to deliver immediate knowledge about applications, processes, and products while employees work online, an EPSS can maximize training resources while contributing to greater employee productivity and competency.
Subscription Based Pricing
The Keystone ITSM Performance Support system is provided for on a monthly subscription-fee basis.