Why On Demand IT Service Management solutions make sense?
What are the benefits?
- Faster time to value (Core ITIL processes in less than 20 days)
- Lower up front costs
- Lower total cost of ownership
- Greater level of support
- Access to latest technology
- More frequent application upgrades
- Non-disruptive upgrades
Organisations invest in IT management systems (such as IT Service and Asset Management systems) with a simple goal: administer and manage all the work related to IT Management and capture the information needed to continuously improve quality and efficiency.
Traditionally, deploying and supporting such systems has been a major undertaking. Deploying these systems across an organisation has a large upfront licensing cost, and usually requires an army of IT personnel and consultants to customise and integrate it with the organisation's other systems and data. The time, staff, and budget requirements of these deployments represent a significant risk for an organization of any size, and often puts such software out of the reach of many organisations that would otherwise be able to derive great value for these systems.
Keystone is challenging this traditional thinking by introducing innovative products and services that reset expectations for what it should cost and how long it should take to implement ITIL-defined best practices and IT Service Management systems within an organisation.
The Keystone approach centres around these core concepts:
- the provision of service management software on demand or as software as a service (SaaS);
- to make freely available ITSM collateral such as ITIL processes, service catalogue, and classification structures that most of our competitors either wont provide or will expect you to engage consultancy services to ‘develop’; and
- the provision of comprehensive support services to enable the continuous improvement of ITSM systems and processes.
Featured Solutions
Service-now.com
Service-now.com is the pioneer of On Demand IT Service Management. Combining ITIL v3 guidelines with Web 2.0 technology, we offer Software as a Service that is thoroughly modern in its delivery, price, and value. Approachable and attractive, integrated and complete, designed for the Global 2,000. You've never seen IT management done like this before...
Mirror 42 - IT Performance Mgt
Mirror42 is an On Demand service that allows organisations to define, measure and improve on IT management KPIs related to IT financials, IT Quality, SLAs and IT resources.
Mirror42’s role based dashboard portal allows organisations distribute KPI information to all stakeholders of IT.