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Upcoming Events and Webinars

Scheduled Webinars


Weekly Live Demonstration of Service-now.com

Join us to see how the simplicity and flexibility of our ITIL-based solution is the right solution for your IT organization. See how Service-now.com is championing a new approach to IT Service Management through modern application development, delivery and pricing.  Learn how Service-now.com empowers customers with rapid user adoption, lower costs, faster implementation and IT agility.


Sign up for a one hour live demo and learn how to:

  • Implement one or all of the ITIL processes including incident, problem, change, configuration, release management and service catalog
  • Integrate these processes into a configuration management database
  • Focus on business innovation and value rather than maintenance of complex legacy (client/server) applications and their supporting infrastructure.

Archived Events

Contents:

TCO & ROI: Justifying Improvements in ITSM Tools and Process

Oct 15, 2009

Service-now.com outline a plan to justify improvements in ITSM tools and processes by defining key components of Return On Investment (ROI) and Total Cost of Ownership (TCO). Using quantifiable analysis, we demonstrate the true cost of your existing ITSM processes, their impact on the business today and how replacing your ITSM solution set can speed the adoption and implementation of formalized processes while achieving measurable savings

 View Now>

 

Service-now.com Fall 2009 Release Preview

Sept 9, 2009

Service-now.com is excited to announce the Fall 2009 Release is scheduled for Sept. 25, 2009. Release enhancements focus on ensuring information quality and usability by simplifying the process of capturing, sharing and evaluating IT service management data including increased reporting power and timeline analytics, knowledge management using KCS methodologies, task-based customer satisfaction surveys and user interface improvements. 
For a more complete view of the Fall 2009 Release enhancements, view the release overview notes.

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Translating Service Catalog and Service Request Processes into Technical Requirements

Sept 3, 2009

Most organisations struggle with the challenges of service delivery management, determining what the service delivery organization does and how to design offerings to meet real-world demands. Join Consulting-Portal and Service-now.com for the third in a series of webinars that illustrate how to rapidly define and translate technical requirements. We’ll then demonstrate how easy it is to model and configure processes within Service-now.com. View Now>

 

Case Study: Modern ITSM in Higher Education - University of San Francisco

May 14, 2009 (please note the recording is audio only for the first few minutes)

University of San Francisco, Io Consulting and Service-now.com define practical and actionable steps to reduce IT service management costs by more than sixty percent, keep up with student and faculty expectations in the Web 2.0, connected world, modernize IT service delivery and empower your students and staff to become more self-sufficient and leverage pure, internet-based ITSM Software as a Service to unleash competitive leverage. View Now>

 

Service-now.com Spring 2009 Release Preview

May 13, 2009

Service-now.com is excited to announce the Spring 2009 Release is scheduled for May 28, 2009 from 8:00 PM to 10:00 PM PST.

The release includes significant new functionality and enhancements that you can use on the day of the release including content management system, service level management, project management, ITIL-based best practice plugins, reporting, KPI definition, CIO dashboard, email administration, update sets and knowledge management. View Now>

 

Translating ITIL Processes into Technical Requirements

April 16, 2009

Consulting-Portal and Service-now.com illustrate how to rapidly define and translate technical requirements. We then demonstrate how easy it is to model and change processes within Service-now.com. View Now>

 

Case Study: Economic Reform Begins with IT

March 26, 2009

Fruition Partners’s Marc Talluto, Sara Goellner from World Wide Technology, Inc and Service-now.com discuss immediate and actionable ways to save money, improve service management efficiencies and modernize your IT department. View Now>

 

Expert Roundtable: ITIL Meets Software as a Service

March 12, 2009

Pink Elephant, Blue Cross and Blue Shield of Minnesota and Service-now.com discuss how advances in technology can enable rapid ITIL V3 adoption and what the future holds for ITSM software. View Now>

 

SaaS IT Service Management Case Study: Santander Consumer USA Inc.

February 11, 2009

THINKstrategies, Santander Consumer USA Inc and Service-now.com discuss the benefits of shifting IT service management to the Cloud. View Now>

 

HP Service Desk and Remedy Customers-Juniper Networks Switched, Shouldn't You?

January 21, 2009

HP and BMC have significantly impacted your business by changing their legacy IT service desk product lines. Not long ago, Juniper Networks faced these same challenges - until they discovered Service-now.com. View Now>


ITIL 3.0 meets Web 2.0

April 19, 2007

This webinar features CEO of Service-now.com and former CTO of Peregrine and Remedy, Fred Luddy and Author of ITIL 3.0, Founder Member and Vice President of the Service Management Institute, and International Client Director of Fox IT, Vernon Lloyd.


ITIL Version 3.0 is scheduled for release soon. Be the first to take a sneak preview at what is being announced. Vernon Lloyd, author of ITIL 3.0, will introduce the major changes that have occurred in this refresh. Fred Luddy will show you how the Service-now.com solution is aligned to ITIL and how software inspired from Web 2.0 technologies can make IT service management as easy as using Google or organizing an iTunes play list. This is a highly valuable webinar outlining how to maximize the innovations of both IT service management processes and software. You should attend this webinar if you are an IT professional that is wanting to:


  • Implement one or all of the ITIL processes including incident, problem, change, configuration and release management within a CMDB
  • Use a system that is flexible, ITIL designed from the ground up and thoroughly Web 2.0 in look and feel
  • Highly customizable for your users and easily integrated with other systems
  • Available On Demand at a fraction of the price of a client server solution

Understanding ITIL 3.0 and new Web 2.0 inspired technologies offered from Service-now.com, we will show you how to improve and streamline your IT service management processes.


Download ITIL 3.0 meets Web 2.0


*Flash is required to view this previously recorded Webinar. If you do not have flash, please click here to download.